1. What is crafts.vn?
Vietnam Handicraft Import Export And Investment Company Limited (VIETNAMCRAFTSco.,ltd.) with our website www.crafts.vn We are a manufacturer and an exporter of Vietnamese handicraft products to Europe, USA, Australia and Japan...Our regular customers are mostly resellers, importers and wholesalers.
2. What we provide?
Our management teams have an ambition of bringing development environment for all company's workers and craftsmen in handicraft villages of northern Vietnam, which stimulate and challenge each to personal growth and their ability in developing new designs.
3. How to order products?
Choose the products on our catalogues page then send us an email about our inquires. Don't forget to include the codes, the quantities, your detail (name, address, email, phone number, etc...)
4. Are your products high quality?
We export only high quality handmade products. Our company have quality control system to all detail of each item before exporting and we are using only highest quality raw materials togher with skilled workers to produce our company's products.
5. Can I order to make my own designs?
We encourage customers have ideas for any kind of products. If you would like to make your idea products, let us know we will make it happen.
6. How long will it take to make my order?
This will depend on the size and complexity of the order itself. Please let us know the quantities, and codes of the items that you require so that we can advise a production schedule.
7. Can your price negotiable?
We understand that everyone's needs are different; therefore we like to maintain a flexible attitude with regard to pricing. We always are willing to consider discounts for multiple container loads of mixed goods or bulk purchases of individual product. Please tell us what you are in mind; we'll try our best to accommodate your needs at a price that suits.
8. Do your prices include shipping?
No, our prices are inclusive of packing in to standard cartons and documentation only. Additional cost such as wooden crates, if needed, local handling and ocean / air freight are charged at cost, that is, we do not put a mark up on this.
9. How much will the shipping charges be?
This depends on the size of your shipment and the method of shipping. When inquiring about shipping charges, we kindly request that you let us know the codes and quantities of the items you are interested in ordering, your chosen method of shipping, air or sea, and your nearest international port or airport. This will not obligate you in any way, but it will enable us to obtain quotation base on information provided.
10. Do you offer credit terms?
We do not offer any credit terms please remember, you are purchasing at source at a price far lower than you would pay locally in your own country.
11. How many items/ codes or products minimum for an order?
Our company is a manufacturer for wholesales quantity only and we are not a reseller so that the minimum you can place for an order normally is more than 100 pieces or sets/order, for each kind of product or designs. It depends on which products you order for example: Buffalo horn jewelries items are minimum 200 pieces, horn table ware products are 100 sets, silk scarves and shawls are 500 pieces or lacquer and bamboo producst are 1,000 pieces/order...
12. Do you have return policy?
Your satisfaction is guaranteed, in the very unlikely event your order does not arrive in perfect condition or wrong items ware shipped...We will send you a replacement at no cost, but you must first to contact us by phone or email within seven days of receiving your order.
If you are dissatisfied any item, you must contact us within seven days of receiving your order and shipping charges for returns are paid by the customer, returns must be packed carefully and returned in original condition.